Privacy Policy

Welcome to Service Aero Solutions, LLC

We take your privacy very seriously. Please read this Privacy Policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, disclose, share, store, and retain your personal information, where applicable, in connection with your use of the Site and your interactions with us, including inquiries, inspection requests, quote requests, consultation requests, maintenance services, asset management services, AOG support requests, payment-related activity, and communications. It also explains your rights in relation to your personal information and how to contact us if you have any questions or requests regarding your personal information.

By visiting and/or using our Site, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use. The Site is intended for general use by individuals and businesses seeking information about our aircraft engine support services and is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from minors. To the extent we collect personal information from individuals located in the European Economic Area (“EEA”), United Kingdom (“UK”), or other jurisdictions with applicable data protection laws, we will process such information in accordance with applicable law, including the General Data Protection Regulation (“GDPR”) and UK GDPR, where applicable. Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Use.

Key Terms. It would be helpful to start by explaining some key terms used in this policy:

Personal Information We Collect About You. We may collect and use the following personal information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you:

If you do not provide personal information requested through the Site (such as your business name, contact name, email address, phone number, or similar contact information), it may delay or prevent us from responding to your inquiry, evaluating your request, preparing quotes or proposals, processing payment-related activity, or providing requested services.

Payment information (such as credit or debit card details) is processed by third-party payment service providers and is not stored directly by Company. Such third parties may collect and process your information in accordance with their own privacy policies.

How Your Personal Information is Collected. We collect personal information from the following categories of sources:

You, directly through your interaction with the Site, including when you submit a contact form, request services, request a consultation, inspection, quote, maintenance service, storage service, asset management service, teardown service, leasing inquiry, AOG support, or other service-related assistance, submit an inquiry, submit inspection information or service-related materials, or otherwise communicate with us via the Site, phone, or email

Advertising networks and marketing platforms to the extent you interact with our advertisements or visit the Site through such platforms

Internet service providers

Data analytics providers

Platforms and service providers that assist with website hosting, communications, analytics, payment processing, security, and general business operations

Information contained in communications, technical documentation, inspection information, engine or component records, shipping documentation, maintenance records, images, videos, or other materials voluntarily provided to us in connection with inquiries, consultations, or service-related requests

How and Why We Use Your Personal Information. Under applicable law, including GDPR and UK GDPR where applicable, we can only use your personal information if we have a proper reason for doing so, for example:

To comply with our legal and regulatory obligations

For the performance of a contract with you or to take steps at your request before entering into a service engagement with Company, including inspections, maintenance services, storage services, asset management services, teardown services, leasing arrangements, consultation services, AOG support, records review, quotes, proposals, work authorizations, payment-related activity, or other business arrangements

For our legitimate interests (such as operating and improving the Site, providing customer support, responding to inquiries, evaluating service requests or business needs, and marketing our services)

Where you have provided your information voluntarily or consented to its use, where required

To protect the security, integrity, and functionality of the Site and Company’s business operations

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

We collect the categories of Personal Information listed above for the following business purposes:

To respond to inquiries, evaluate inspection requests, maintenance needs, storage needs, asset management needs, teardown requests, leasing inquiries, AOG support requests, consultation requests, records review requests, and other service-related needs, prepare quotes, estimates, proposals, work authorizations, or recommendations, and communicate with you regarding potential or ongoing services

For our legitimate interests, including operating, maintaining, and improving the Site, analyzing usage trends, and enhancing the functionality and user experience of the Site

To communicate with you, including responding to inquiries, providing updates regarding inspections, maintenance, storage, AOG support, consultation requests, payment-related matters, customer service matters, and delivering customer support

To send marketing and promotional communications, where permitted by applicable law, and to measure and improve the effectiveness of our advertising

To process payment-related activity through third-party payment service providers

To comply with our legal and regulatory obligations

Promotional Communications. We may use your personal information to send you communications (primarily by email) regarding your inquiries, service requests, inspection requests, maintenance services, storage services, asset management services, teardown services, leasing inquiries, AOG support requests, consultation requests, payment-related matters, service updates, customer service matters, and, from time to time, promotional and marketing information about our services and offerings. We have a legitimate interest in processing your personal information for these communication and marketing purposes (see above “How and why we use your personal information”). This means we do not usually need your consent to send service-related, payment-related, or customer service communications; however, where consent is required for marketing communications, we will obtain it where required by applicable law. You may opt out of receiving marketing communications from us at any time by contacting us at or by using any unsubscribe mechanism included in our communications. Please note that even if you opt out of marketing communications, we may still send you non-promotional communications regarding your inquiries, service requests, payment-related matters, business relationship, or other administrative matters.

Who We Share Your Personal Information With. We routinely share personal information with:

Service providers we use to help operate and maintain the Site and support our business operations, such as website hosting providers, payment processors, and other vendors that assist with communications, customer support, analytics, general business operations, information technology, security, payment-related activity, and business administration

Other service providers and partners we use to help us run our business, including analytics providers and advertising platforms to the extent applicable

Professional advisors, such as attorneys, accountants, insurers, auditors, consultants, and other business advisors, where reasonably necessary in connection with Company’s operations or legal obligations

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they use your personal information only as necessary to provide services to us, or as otherwise permitted by applicable law.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a restructuring, merger, acquisition, financing, sale, or transfer of assets. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We do not sell your personal information as defined under applicable law and do not share personal information with third parties except as described in this Privacy Policy.

Personal Information We Sold or Shared. We will not sell your Personal Information to any third parties. However, in the preceding twelve (12) months, we have shared certain categories of Personal Information with service providers and third-party platforms for business purposes, as described below:

For purposes of this Privacy Policy, “shared” refers to disclosures to service providers or other third parties for business purposes, as described above. We do not sell personal information or knowingly share personal information for cross-context behavioral advertising where prohibited by applicable law.

Categories of Personal Information We Disclosed for a Business Purpose. In the preceding twelve (12) months, we may have disclosed the following categories of personal information for business purposes to service providers, advisors, or other parties as described in this Privacy Policy: identifiers, personal information, commercial information, internet or other similar network activity, and professional or employment-related information. Such disclosures are made solely for legitimate business purposes, including website hosting, communications, analytics, payment processing, business administration, legal and regulatory compliance, customer support, and related operational needs.

How Long Your Personal Information Will Be Kept. We will keep your personal information for as long as necessary to respond to your inquiries, evaluate and perform requested services, communicate with you, process payment-related activity, manage any current, prospective, or completed business relationship, and provide our services to you. Thereafter, we will keep your personal information for as long as is necessary:

To respond to any questions, complaints or claims made by you or on your behalf

To show that we treated you fairly and to maintain appropriate business records

To keep records required by law

To maintain records relating to inquiries, proposals, quotes, inspections, maintenance services, storage services, asset management services, teardown services, leasing arrangements, consultation services, AOG support, records review, payment-related activity, communications, and customer service interactions

To comply with legal, regulatory, accounting, tax, contractual, insurance, audit, and operational requirements

To send marketing communications, where permitted by applicable law, until you opt out or request deletion

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Retention periods are based on business needs, the nature of the information, legal requirements, regulatory obligations, and operational requirements, rather than fixed schedules. When it is no longer necessary to retain your personal information, we will delete or anonymize it, or retain it in aggregated form where it no longer identifies you.

How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy (including, where applicable, the right to access or know what personal information we collect about you, request deletion of your personal information, request correction of inaccurate personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent), you can do so by contacting us directly. You may also email us at .

If you choose to contact us directly by email, you will need to provide us with:

Enough information to identify you (such as your name, business name, company affiliation, and the email address you used to contact us)

A description of what right you want to exercise and the information to which your request relates

We may request additional information if reasonably necessary to verify your identity before responding to your request.

Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification and responding to your request.

Accessing and Updating Information. You may request access to, correction of, or deletion of your personal information that we maintain, or opt out of certain uses of your personal information (such as marketing communications), by e-mailing us at .

Because Company does not maintain user accounts through the Site, any updates or requests regarding your personal information must be submitted directly via email. We will take reasonable steps to verify your identity before processing such requests, consistent with applicable law, including, where applicable, GDPR and UK GDPR requirements.

EEA/UK Data Subject Rights. If you are located in the EEA or UK, you may have certain rights regarding your personal information under applicable data protection laws, including the GDPR and UK GDPR, subject to applicable limitations and exceptions. Depending on the circumstances, such rights may include:

• The right to request access to the personal information we maintain about you
• The right to request correction of inaccurate or incomplete personal information
• The right to request deletion of your personal information in certain circumstances
• The right to request restriction of processing of your personal information in certain circumstances
• The right to object to certain processing of your personal information, including processing based on our legitimate interests
• The right to request portability of certain personal information you have provided to us, where applicable
• The right to withdraw consent, where we rely on consent as the lawful basis for processing your personal information
• The right to lodge a complaint with an applicable data protection supervisory authority if you believe your personal information has been processed in a manner inconsistent with applicable law

Where GDPR or UK GDPR applies, Company generally processes personal information collected through the Site as a controller. We rely on lawful bases for processing that may include: (i) performance of a contract or steps taken prior to entering into a contract; (ii) compliance with legal obligations; (iii) our legitimate interests; and (iv) consent, where required.

We will respond to applicable privacy rights requests in accordance with applicable law. We may need to verify your identity before responding to a request and may not be able to fulfill a request where an exception applies, including where retention of information is required for legal, regulatory, accounting, tax, contractual, insurance, audit, dispute resolution, operational, or other legitimate business purposes.

International Transfers. Company is based in the United States and primarily operates and stores information in the United States. If you are located outside the United States, including in the EEA or UK, please be aware that your personal information may be transferred to, processed, stored, and maintained in the United States or other jurisdictions where our service providers, contractors, or business partners operate.

By using the Site, communicating with us, submitting information to us, or otherwise providing personal information to Company, please be aware that your personal information may be transferred to and processed in countries outside of your jurisdiction, including countries that may not provide the same level of data protection as your home jurisdiction. Where required by applicable law, including GDPR and UK GDPR, we will take commercially reasonable and appropriate steps designed to ensure that international transfers of personal information are subject to appropriate safeguards and protections consistent with applicable legal requirements.

Keeping Your Personal Information Secure. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it, including authorized personnel and service providers (including third-party providers we rely on to operate the Site, process payments, support communications, maintain records, and support our business operations). Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information appropriate to the nature of the information collected and the risks associated with its processing. We also maintain procedures designed to address suspected data security incidents. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. While we take reasonable steps to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy. This Privacy Policy was published on [Insert Date] and last updated on [Insert Date].

We may change this Privacy Policy from time to time. When we do, we will post the updated Privacy Policy on the Site and update the “last updated” date above. You are encouraged to review this Privacy Policy periodically. Where required by applicable law, we may also provide additional notice regarding material changes to this Privacy Policy. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Privacy Policy.

How to Contact Us. If you have any questions, comments, or complaints about this Privacy Policy, how we collect and use your information, or your choices and rights regarding the same, you may contact us using the information below. If you are contacting us as an authorized agent for another person or business, please also provide sufficient information in your request so that we can verify that you are authorized to communicate with us as that person’s or business’ authorized agent. You may also contact us if you wish to exercise any privacy or data rights available to you under applicable law.

Our contact details are shown below:

Do You Need Extra Help? If you would like this notice in another format (for example: audio, large print, or braille) or require assistance in accessing or understanding this Privacy Policy, please contact us using the contact information provided in Section 16. We will use commercially reasonable efforts to provide reasonable assistance or accommodations, where appropriate and feasible.

CONSENT

By using our Site, you hereby consent to our Privacy Policy. If you are using the Site on behalf of an organization, you are agreeing to this Privacy Policy for that organization and representing that you have the authority to bind that organization to this Privacy Policy. In that case, “you” and “your” will refer to that organization.

ELECTRONIC AGREEMENT

This Privacy Policy is an electronic agreement that governs your use of the Site, and describes how we collect, use, disclose, share, store, and retain your personal information. By using the Site in any manner, you agree to this Privacy Policy, as it may be updated or amended from time to time by Company in accordance with its terms. This electronic agreement acknowledges that you are able to electronically receive, download, and print this Privacy Policy.

ACKNOWLEDGEMENT

By using the Site, you acknowledge that you have read this Privacy Policy and agree to be bound by its terms as in effect at the time of your use of the Site.